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Looking to elevate your glassware

Returns + Change of Mind

CHANGE OF MIND RETURN + EXCHANGE POLICY

As we are still a small business, we do not offer exchange or refunds due to a change of mind at this time. 

We can only offer an exchange or refund due to damaged or incorrectly sent items. If this unfortunately occurs, please let us know within 7 days of receiving your order and our team will do their best to resolve the issue as soon as possible.

BEFORE THE ITEM HAS BEEN DISPATCHED :

If you cancel your order before it’s been dispatched, we offer a refund to the same value as the purchase price. But you’ll need to act fast! Email info@lodore.shop, including contact and order details.

AFTER THE ITEM HAS BEEN DISPATCHED :

We do not exchange or refund due to a change of mind. We can only offer an exchange or refund due to damaged or incorrectly sent items. If this unfortunately occurs, please let us know within 7 days of receiving your order and our small team will do their best to resolve the issue as soon as possible.

CUSTOM, SALE, BUNDLED + DISCOUNTED ITEMS :

Any items purchased at a sale, bundled, custom made or discounted price are not able to be returned or exchanged.

HOW TO RETURN AN ITEM :

Provided you have not removed the packaging, you will need to return the items/s to our Sydney Warehouse in original packaging at your own cost.

Please note that we’re unable to issue REFUNDS for change-of-mind returns.

ITEMS DAMAGED IN TRANSIT :

Unfortunately, items are occasionally damaged in transit which is a situation out of our control. All damages need to be reported to us within 7 days of receiving your delivery.

IF YOU NOTICE THE DAMAGE ON DELIVERY :

If an item arrives and you notice the packaging or the item itself is clearly and significantly damaged, please take photos or videos of the damage.

Refuse to accept the delivery and email us those photos immediately. We'll share your feedback with our delivery partners and suppliers to ensure the service and quality of packaging is improved.

IF YOU NOTICE THE DAMAGE AFTER DELIVERY:

If you don’t notice the damage until after it has been delivered to you, please take photos or videos of the damage. Email these to us within 7 business days of receiving your delivery.

STOCKISTS: qld, Australia

Ruby and Wylde

Located 7/968 David Low Way, Marcoola QLD Australia.

Ruby & Wylde is home to beautiful textiles, heavenly scents, homewares, art and flowers.

We support slow-craftsmanship, hand selecting unique artisans and skilled makers from around the world that align with our slow-made values and ethos.

STOCKISTS: VIC, Australia

Frith Home

Located Shop 1 & 2, 58 Hitchcock Avenue
Barwon Heads VIC Australia.

FRITH Gifts & Homewares in Barwon Heads, was established in January 2003 and has experienced several talented owners who have built on the concept of The Sharing of Beautiful Things with friends and family. Victoria has become the third owner, having purchased it in June 2013 and hasn’t looked back!

STOCKISTS: LA and Online

Wolf and Badger

Now stocking online and in-person at their LA Boutique.

Wolf & Badger is the B Corp-certified home to more than 2000 independent brands from around the world, creating a forward-thinking global community built upon the age-old pillars of skill and craftsmanship. Our platform provides an effortless way to find sustainably and ethically produced jewellery, homeware, accessories, fashion and beauty, without compromising on quality and design. We are building a community of ethical brands and conscious consumers who positively impact the world, creating a future in which every element of retail is fair and frictionless for everyone.

STOCKISTS: Online

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Coupons & Cashback, But Make It Chic

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Use coupon code WELCOME10 for 10% off your first order.

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