Frequently Asked Questions
DELIVERY TIMES :
Please note that our small team will do their best to send your order out as soon as possible. We take every care to ensure that your order is packed securely and clearly labelled. Once your order has been collected by the couriers, we cannot be held responsible for any delays that may occur - same day shipping where possible.
If you are unsure on estimated arrival dates for Pre-Order items, email our team at email@example.com and we'll be happy to help!
SHIPPING COSTS :
We offer Australia wide free shipping for orders above $200. All international shipping fees will be calculated at checkout.
- Glassware shipping rates start from $10 for standing shipping + $20 for express shipping
- Please note that Express shipping does not guarantee next-day delivery
- The final delivery charge for your order will be calculated at the checkout. To view the overall cost of your delivery, please add all items to your shopping cart and ensure your delivery suburb and postcode are correct.
Returns + Change of Mind
CHANGE OF MIND RETURN + EXCHANGE POLICY
As we are still a small business, we do not offer exchange or refunds due to a change of mind at this time.
We can only offer an exchange or refund due to damaged or incorrectly sent items. If this unfortunately occurs, please let us know within 7 days of receiving your order and our team will do their best to resolve the issue as soon as possible.
BEFORE THE ITEM HAS BEEN DISPATCHED :
If you cancel your order before it’s been dispatched, we offer a refund to the same value as the purchase price. But you’ll need to act fast! Email firstname.lastname@example.org, including contact and order details.
AFTER THE ITEM HAS BEEN DISPATCHED :
We do not exchange or refund due to a change of mind. We can only offer an exchange or refund due to damaged or incorrectly sent items. If this unfortunately occurs, please let us know within 7 days of receiving your order and our small team will do their best to resolve the issue as soon as possible.
CUSTOM, SALE, BUNDLED + DISCOUNTED ITEMS :
Any items purchased at a sale, bundled, custom made or discounted price are not able to be returned or exchanged.
HOW TO RETURN AN ITEM :
Provided you have not removed the packaging, you will need to return the items/s to our Sydney Warehouse in original packaging at your own cost.
Please note that we’re unable to issue REFUNDS for change-of-mind returns.
ITEMS DAMAGED IN TRANSIT :
Unfortunately, items are occasionally damaged in transit which is a situation out of our control. All damages need to be reported to us within 7 days of receiving your delivery.
IF YOU NOTICE THE DAMAGE ON DELIVERY :
If an item arrives and you notice the packaging or the item itself is clearly and significantly damaged, please take photos or videos of the damage.
Refuse to accept the delivery and email us those photos immediately. We'll share your feedback with our delivery partners and suppliers to ensure the service and quality of packaging is improved.
IF YOU NOTICE THE DAMAGE AFTER DELIVERY:
If you don’t notice the damage until after it has been delivered to you, please take photos or videos of the damage. Email these to us within 7 business days of receiving your delivery.